Frequently Asked Questions

e-BILL PAY

Here are some of the most common questions that customers ask about the e-Bill Pay service:

What is the Tata DOCOMO Bill Pay service?

What is the e-Bill Pay service?

How do I register for this service?

Who is eligible to use this service?

How does this service work?

What are the features of the e-Bill Pay service?

How do I cancel the e-Bill Pay service?

Do I have to pay any service fee?

What if I need help using the service?


More questions? Please contact us at tatadocomo@billdesk.com.
Dial 121 from your Tata DOCOMO phone and speak to our customer service executives.

What is the Tata DOCOMO Bill Pay service?

Tata DOCOMO Bill Pay is a simple and convenient bill payment service provided by Tata DOCOMO to all its customers. Using this service, the customers can view and pay their Tata DOCOMO bills (mobile, fixed line and fixed wireless) directly from their bank account or credit card.

The Tata DOCOMO Bill Pay service is offered through the following modes:

Instant Pay Pay through credit card or bank account
e-Bill Pay View your bill online and pay electronically
Auto Pay Pay automatically through Standing Instructions

Choose the option that suits you!

To Top

What is the e-Bill Pay service?

The e-Bill Pay service is a convenient bill payment facility where customers can receive and make payments towards their Tata DOCOMO bills online.

You will be able to review your electronic bill (s), choose when to pay them, how much to pay and also select the bank account (s) you wish to make the payment from. You will, of course, continue to get the physical bills- just like you did before. What you get is complete flexibility and control in making payments, regular email reminders so that your bills are paid on time, a facility to store all the payments you made during the year and importantly efficient organisation and management of your bill payment activity.

You can access the e-Bill Pay service directly through Tata DOCOMO, or through Service providers.

To Top

How do I register for this service?

You need to register for the e-Bill Pay service with either any of the the service providers. Click here to register service providers.

To Top

Who is eligible to use this service?

The e-Bill Pay service can be used by all Tata DOCOMO customers who wish to pay their land-line and mobile account bills. Specific eligibility will depend upon the service provider offering the service.

To Top

How does this service work?

You need to first register for the service. Once you have completed the registration process and are a registered user, you need to:

Login to your Bank’s Bill Pay service
Add ‘Tata DOCOMO’ as a biller to your list of billing companies and specify your Tata DOCOMO number
From the next billing cycle you will receive your electronic bill online at your bank/ service provider website (you will continue to get your physical bills)
Login to view your bill and issue electronic payment instructions
Your account will be debited and your bill payment amount paid to Tata DOCOMO.

To Top

What are the features of the e-Bill Pay service?

Through the e-Bill Pay service you can avail of the following features:

Online Access anytime, anywhere You receive your bills online and can make your payments 24 hours a day, 7 days a week, 365 days a year
Pay from any bank account - You can use your existing bank accounts to make payments
Email Alerts - You receive timely emails that notify you about the arrival of a new bill, remind to pay your bills if you haven’t paid them and provide you a payment confirmation.
Bill Archival - You can store your bills, maintain a record of your payments, and analyse how you have spent your money
Security - You receive total security and privacy while making payments.


Please note that specific features could vary depending upon the service features of the service providers.

To Top

How do I cancel the e-Bill Pay service?

You can discontinue the service by requesting for a service cancellation with your service provider.

To Top

Do I have to pay any service fee?

Your service provider may levy a fee for the e-Bill Pay service. Please check with them to know any applicable service fees for Tata DOCOMO e-Bill Pay.

To Top

What if I need help using the service?

We consider it a privilege to serve you, our valued customer. You can reach our friendly Customer Care services in multiple ways.

For any information or query relating to the service, please dial 121 from your Tata DOCOMO phone and speak to our customer service executives.

You can also mail us at tatadocomo@billdesk.com for any questions that you may have about the Tata DOCOMO Bill Pay service.

To Top


SERVICE PROVIDERS

  BillDesk Bill Junction
  Register Now | Login Register Now | Login
     
Tata Docomo
Popular Links
Also Check Out: