FAQ-Online Payment


* What is the Gujarat Gas online bill payment service?

Gujarat Gas Bill Pay is a simple and convenient bill payment service provided by Gujarat Gas for its domestic / Commercial / Non-Commercial / YHS segment Piped Natural Gas (PNG) customers. Using the service, the customers would have convenience to pay their due raised by Gujarat Gas through invoices directly from their credit card/ debit card/ net banking, subject to the terms and conditions as accepted by the user for each transaction carried out for the payment made .

* What is Gujarat Gas customer number?

The customer number appears in the top corner of the bill. The customer number is of 9 Numeric digits.

* Is an e-mail id and Mobile number essential?

No. However, it is recommended to provide a valid email id and mobile number in order to receive email and SMS notifications for the payment made.

* If I have typed a wrong customer number while Paying Bill. What should I do?

GGL will not be liable for payment made in wrong customer number. After entering customer number; corresponding bill number and outstanding amount will be displayed, this will help in confirming details. Please be careful before making payments.

* How do I access this service?

You can access the online instant pay service through GGL'S website, www.gujaratgas.com.

* Who is eligible to use this service?

This service is available to any Gujarat Gas domestic/ Commercial / Non Commercial / YHS segment PNG customer for payment of their Gas bill. You need to have a valid credit/debit card or an online banking account to make payment.

* How does this service work?

After you have chosen to pay through online payment, you need to follow the steps below:

    Enter the Gujarat Gas customer number and details like bill number, outstanding amount will be displayed automatically.

    Specify the amount that you wish to pay.

    Select the Payment option i.e. Credit Card or or Debit Card or Net Banking.

    Click on 'Pay Now" button to initiate payment

    You will be directed to a payment gateway where you will be required to enter your required details.

    Upon successful transaction, your credit card or your bank account will be debited o You will receive a Transaction Reference Number.

    Your payment will be credited into your Gujarat Gas account within 2 working day of the successful transaction

* Do I have to pay the entire bill amount?

No. You can choose to pay any amount.

* What shall I do if receipt is not generated / error page displayed?

After a successful transaction, if error page is displayed, kindly check whether your bank account is already debited with the amount of earlier transaction before attempting to pay again for the same customer number. If debited, please do not attempt to pay again for the same customer number. SMS will be sent to you after successful transaction.

* Are there any charges for Credit Card? What are the different modes of payment and charges applicable?

GGL doesn’t charge anything extra however nominal charges are levied by respective banks/gateway, which will be borne by customer and current charges are as follows;

    Netbanking :- Convenience fee of Rs. 10/- (Rupees Ten) per transaction Plus Service tax as applicable on convenience fee for HDFC , ICICI, Axis , SBI and its associate banks. Convenience fee of Rs. 5/-                       (Rupees five) per transaction Plus Service tax as applicable on convenience fee for other banks.

    Credit Card (MasterCard / Visa / Amex ) :- Convenience fee of 0.90% on payment amount (Subject to minimum of Rs. 5/- (Rupees five) plus service tax as applicable on convenience fee.

    Debit Card (MasterCard/ Visa) RuPay Debit Cards ATM - cum - Debit Cards :- Convenience fee of 0.75% on payment amount for value up to Rs. 2000.00 and 0.90% of Payment amount for                                                                                                                          value above Rs. 2000.00 (Subject to minimum of Rs. 5 /- (Rupees five) plus service tax as applicable on convenience fee.

    Cash Card / Mobile Wallets :- Convenience fee of 0.90% on payment amount (Subject to minimum of Rs. 5/- (Rupees five) plus service tax as applicable on convenience fee.

However, these can vary based on your relationship and agreement with the respective gateway/bank and it is recommended to confirm the same with them prior to entering in to the transaction.

* What if I need help using the service

We consider it a privilege to serve you, our valued customer. For any information or query relating to the service, please dial 992 400 5000 and speak to our customer care executives or visit to our nearest offices.

* Are my transactions safe?

This payment service is brought to you by Gujarat Gas in association with Bill Desk, the leader in electronic bill presentment and payment services in India Bill Desk, uses 128-bit SSL technology to protect customers from unauthorized tampering or viewing of their account and billing information. Bill Desk is also certified by VeriSign Inc. one of the leading certifying authorities for website security.

Note: While making payments using this facility, GGL shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the User having exceeded the preset limit mutually agreed by us/BillDesk with our acquiring bank from time to time.