Frequently Asked Questions

What is the Corp BillPay Service?
Who is providing this service?
How does the Corp BillPay Service help?
Which billing companies can I make payments to?
Where is the Corp BillPay service being offered?
How do I start using the Corp BillPay Service?
How much does this service cost?
Do I need to open a new bank account?
What happens if I have a dispute with the biller or a specific charge on a bill?
What if I need help using the Corp BillPay Service?
How and when is my bank account debited?
How do I change or cancel my payment instruction?
What is the Auto-pay facility?
What is the Click-pay facility?
What confirmation do I get when I issue a payment instruction?
Are there reasons due to which my payment instructions might not be executed?
Are all transactions done through Corp BillPay safe?
Do I access Corp BillPay through a certified site?


ABOUT Corp BillPay SERVICE


What is the Corp BillPay Service?

"Corp BillPay" facility is an Electronic Bill Presentment & Payment (EBPP) Service, which enable the Bank's customers to see and pay their various bills from the comfort of their home or office.

Customers can set up an individual limit for each of the bills with a standing instruction to the bank to pay and as long as the customer's bill is within the limit it would be paid without the customer's intervention. Also he can, with a click of a mouse, make bill payments to electricity, insurance, telephone, mobile, etc companies through debit to any of their Bank accounts maintained at any of the Bank's branches.

The bank is offering the service in association with BillDesk, a service provider for bill presentment and payment service.

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Who is providing this service?

The Corp BillPay service is being brought to you by Corporation Bank in association with BillDesk, an electronic payment and collection service bureau. This service is part of Corporation Bank's various initiatives to leverage technology for offering convenient services to its account holders. Using the Corp BillPay service, you can view and pay your various bills from the comfort of your home - and you can experience complete freedom from queues and late-payments.

  • Easy accessibility -- all you need is a device (computer, kiosk) connected to the Internet and you can receive all your bills, review them and make your payments.
  • Easy to use -- a few clicks and you can make all your payments.
  • Complete control -- you can decide when to pay, how much to pay and also set up when you would like to be reminded or informed of all your payments.
  • Secure -- you perform all you operations in a secure environment.
It is extremely easy to start using this service. You could walk into any branch of the Bank and complete a simple Corp BillPay Registration Form (Download Form) to get started. That's it! While you will continue to receive your physical bills at your residence/address; the same can be paid conveniently without having to stand in queues, writing cheques or sending couriers!

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Where is the Corp BillPay service being offered?

The Corp BillPay service is currently available for customers in Mumbai, and later extended to the other cities (Delhi, Bangalore, Chennai, Kolkata, Pune, Ahmedabad and Hyderabad) in a phased manner.

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What is the Corp BillPay service offering?

Initially the service offering will consist of the AutoPay (standing instruction mode) and the Online Pay (payment through internet) modes. At a later stage the service shall also be extended to other electronic channels of the Bank including the Internet Banking, ATMs, Phone Banking and SMS Banking. Brief description of the various modes is given below.

Standing Instructions Facility - In each of the cities where Corp BillPay is offered, customers can set up Standing Instructions against the various bills that they wish to pay. These instructions are set up in the BillPay system so that the desired payments can be processed whenever the billers raise bills for these customers. This option is available to all the customers of the Bank.

Online Facility - Alternatively, customers can log into www.corpbank.com and access the BillPay system to view their bills and make payments. This option is available to customers who have access to the Internet and who choose to login and make payment against each bill presented to them in the electronic form.

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How does the Corp BillPay Service help?

This service is available to you round-the-clock - 24 hours a day, 7 days a week and 365 days a year. The Corp BillPay Service essentially simplifies for you the complications and hassles of bill payment. By providing you the facility of reviewing your bills online and making the payments using your existing bank account, Corp BillPay provides you the power to organise and pay all your bills online and gives you trememdous control over bill management and payment records.

With timely e-mail notifications alerting you to due dates and on payment completion, a range of friendly features and dedicated customer support to help you through the process, the Corp BillPay Service ensures that you have the safest, the most secure and convenient online experience that you will get anywhere.

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Which billing companies can I make payments to?

You can make most of your recurring payments through Corp BillPay Service including telephone bills, electricity bills, cell-phone bills, credit card bills, depository account charges, insurance premiums and others. See Biller List to view current list of billing companies to whom you can make payments.

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GETTING STARTED


How do I start using the Corp BillPay Service?

You can start and use the Corp BillPay Service by completing a simple registration process that can be done either ONLINE (as described in the steps below) or OFFLINE (by filling out a Corp BillPay Form) available at the Corp branches. Keep your cheque book with you to complete the registration.

ONLINE REGISTRATION

Click on the Register link and complete the following steps:
In Step 1, you need to provide us with your personal profile and contact information, and selecting a unique user name and password.

In Step 2, you need to furnish details of your bank account - MICR code of the Corp bank branch, your name as it appears in your bank account, and the type of account.

In Step 3, you need to take a print out of the two forms and complete the following:

  • Sign the Registration form sent to you.
  • Sign the Payment authorisation form(s) sent to you.
  • Please attach the photocopy of a cheque or a blank cancelled cheque issued by the bank for verifying the accuracy of the code number.
You can then submit the above documents by dropping them at your Corporation Bank branch in your city.

You are now all set to experience hassle-free payments and bill management. Select the billers/payees you wish to pay and you can start off!

OFFLINE REGISTRATION

In Step 1, you need to complete the Corp BillPay Form (Download now) available at any of the Corporation Bank branches. Please furnish details of your personal profile and contact information; along with the details of your bank account - MICR code of the branch, your name as it appears in your bank account, and the type of account. You also need to provide the details of the billers/payees that you wish to make payments to.

In Step 2, you need to sign completed Corp BillPay form and submit the above documents at your bank branch.

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Do I need to open a new bank account?

No, you do not have to open a new account with Corp to avail this service. This service works with any of your existing bank accounts with Corp in the city, which has an MICR code (a 9 digit number that you can see at the bottom of the cheque printed by your bank). All you need, to do is to furnish your bank account details in the Registration Form.

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CUSTOMER SUPPORT


What happens if I have a dispute with the biller or a specific charge on a bill?

If you have an issue with a biller or a specific charge on a bill, you will need to contact your biller directly, just as you do today. We will assist you in this process by providing you with payment and bill details from our archives.

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How much does this service cost?

The Corp BillPay Service is available to you free.

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What if I need help using the Corp BillPay Service?

Corp BillPay offers help in a variety of ways. Throughout the Customer Support Center, we provide helpful tips to eliminate possible sources of confusion. Contact Support by sending an e-mail to corpbillpay@billdesk.com. Or call us at:

  • Mumbai (022-5692 0001)
to speak to a Customer Support Representative. With regard to your payments, please note that in case your question pertains to a specific charge on your bill, it would be prudent for you to contact your biller directly. We simply present to you the information give by your biller/payee and are not authorized to verify charges on a bill. Needless to say, we will assist you in resolving your biller queries by providing you with any information you seek regarding the payment of a particular bill.

We will be delighted to assist.

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PAYMENTS / TIMINGS


How and when is my bank account debited?

Your payment instruction will be sent for processing after the "pay on date" specified by you. Your bank account will normally get debited within 2 to 3 days from the "pay on date". While your instruction is being processed, the status of this instruction will appear as "Delivered" in your "Scheduled Bills" folder. Once your account is debited and the payment made to your biller/payee, the status of the payment instruction will appear as "Paid". If your account does not have the requisite funds or the payment instruction is returned undebited for any other reason, the status of the payment instruction will appear as "Failed".

In the context of the above, we request you to maintain funds in your bank account after your specified "pay on date".

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How do I change or cancel my payment instruction?

You can change your payment instruction in the "Scheduled Bills" folder till your specified "pay on date". Simply click the "Edit" button against the payment instruction to change the payment amount, the payment date and the bank account you wish to make the payment from. If you submit the changes, this modified instruction will appear back in the "Scheduled Bills" folder.

Please note that after your instruction is sent for processing, you will not be able to change the payment instruction any more. The status of all instructions sent for processing appears as "Delivered" in your "Scheduled Bills" folder.

Should you wish to stop the payment instruction, you can choose the "Delete" option. By stopping a payment instruction, the original bill will appear back in your "New Bills" folder.

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What is the Auto-pay facility?

The Auto-pay facility is a payment option through which you can authorise payments for your bills without requiring your approval each time. In this facility, you retain the flexibility to specify:

  • payment amount (eg: Please pay the entire bill amount/ 30% of the bill amount/ Rs.Ps. 1000.00)
  • pay on date (eg: Please pay 5 days before due date)
  • bank account to be paid from.(eg: Please pay from Bank Account 1)
You can also set up limits to control the amount you pay (for eg: I would like to pay the entire bill amount if the Bill amount is less than Rs.Ps. 2000.00). In case the Bill amount is greater than Rs.Ps. 2000.00, you will be intimated through an email message and the payment made only after you schedule it.

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What is the Click-pay facility?

The Click-pay facility is making your payments one at a time, where you specifically authorise individual payment.

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What confirmation do I get when I issue a payment instruction?

Each time you issue a payment instruction the system generates a unique Transaction ID displaying and confirming your instruction.

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Are there reasons due to which my payment instructions might not be executed?

Reasons due to which your payment instructions might not be executed include:

  • Your account has been closed or transferred by you
  • Funds are insufficient to meet the payment amount
  • You have instructed to stop payment for instructions set up or originated by you.

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SECURITY


Are all transactions done through Corp BillPay safe?

The security and confidentiality of your personal and financial information is of paramount importance to us. You are provided with best-in-class security standards when it comes to using the Corp BillPay service so that your transactions done are safe.

Keeping in mind some of the common security considerations, we list below some of the key control measures that are taken:

Allow only authorized access to the web site
To access your account information, you require a LoginID and a complex password that is part of a state-of-the-art security system. Only you can access your account information. Access to your account is secured using Secure Sockets Layer (SSL) encryption. This ensures that your account numbers and personal data are never sent over the Internet unencrypted.

Protect data during transmission
All online information exchange between you and Corp BillPay through the Internet is encrypted. Unlike normal Internet communication, information provided to us is sent in a "secure session" established with SSL technology. SSL is a security protocol that provides data encryption, server authentication, and message integrity for a connection to the Internet. Using SSL ensures that the information you exchange with us is never transmitted over the Internet unencrypted and cannot be viewed by unauthorized individuals. We use SSL to protect customers from unauthorized tampering or viewing of their account and billing information. This encryption is done using 128-bit RC4 encryption, the maximum level of encryption possible on the Internet comparable to security levels used by financial institutions.

Protect data during storage
Your data resides in a database that is protected by a physical firewall. This firewall is configured to receive and process requests only from authorized personnel. It can also detect any unauthorized activity around the server. Further, some of the highly critical information such as your password, secret question, secret answer, etc is stored in the database in a hashed format, thereby preventing misuse of data even by any remote possibility. Regular back-ups are taken of the data so that appropriate recovery measures can be initiated of the latest information if there are any hardware problems.

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Do I access Corp BillPay through a certified site?

The Corp BillPay service is offered through BillDesk, which is certified by Verisign Inc., one of the leading certifying authorities for web-site security, which reinforces our promise of security.

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