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Frequently Asked Questions

SMS PAY

Here are some of the most common questions that customers ask about the SMS Pay service:

What is the Tata Indicom Bill Pay service?

What is the SMS Pay service?

How do I access this service?

How do I register for this service?

Who is eligible to use this service?

Which cities is this service available in?

How does this service work?

What happens if there are no funds in my bank account?

How do I discontinue the SMS Pay service?

Do I have to pay any service fee?

What if I need help using the service?



More questions? Please contact us at tataindicom@billdesk.com.

Dial 121 from your Tata Indicom phone and speak to our customer service executives.

What is the Tata Indicom Bill Pay service?

Tata Indicom Bill Pay is a simple and convenient bill payment service provided by Tata Indicom to all its customers. Using this service, the customers can view and pay their Tata Indicom bills (mobile, fixed line or fixed wireless) directly from their bank account or credit card.

The Tata Indicom Bill Pay service is offered through the following modes:

Instant Pay Pay through credit card or bank account
e-Bill Pay View your bill online and pay electronically
Auto Pay Pay automatically through Standing Instructions
SMS Pay Pay through SMS (available for mobile and fixed wireless only)

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What is the SMS Pay service?

The SMS Pay service is a very convenient payment facility to make payments to your Tata Indicom fixed wireless or mobile phone bills through SMS.

You will first receive a bill summary via SMS on your Tata Indicom phone. To pay, you can issue a payment instruction by sending an SMS (‘PAYBILL’ followed by the amount) to 121. You get an instant confirmation about your payment.

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How do I access this service?

To avail of the SMS Pay facility, you need to first register for the service. and set up the SMS Pay service. After your registration has been activated, you can access the payment service through your Tata Indicom phone.

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How do I register for this service?

You can register for the SMS Pay service by filling out a Registration Form through any of the following options:
You can download the form, print it, duly fill the details with your signature and mail it to the address as indicated on the form; or
You can also pick up the form at any Tata Indicom service centre, complete the form along with your signature and return it as indicated on the form.

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Who is eligible to use this service?

All Tata Indicom customers can make payments to their mobile or fixed wireless phone bills through the SMS Pay service.

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Which cities is this service available in?

The SMS Pay service is currently available to Tata Indicom customers in the following cities - Ahmedabad, Bangalore, Chennai, Delhi, Mumbai, Hyderabad and Pune.

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How does this service work?

To use the SMS Pay service, you need to first register by providing your Tata Indicom account and bank account details
You will receive a service activation message after successful confirmation of your registration details
You will then receive a new bill notification on your Tata Indicom phone
To make payment, simply send PAYBILL  or PAYBILL  followed by the amount to 121 (eg PAYBILL  2341.40). You will receive an instant acknowledgement of your payment instruction
You will receive a confirmation on your mobile after your payment is successfully processed

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What happens if there are no funds in my bank account?

In a situation where there are insufficient funds in your bank account, your bill will not get paid.

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How do I discontinue the SMS Pay service?

To discontinue the SMS Pay service, you need to provide a request for the same in writing specifying your Tata Indicom account number and mobile number. You can provide your cancellation request at any of the Tata Indicom customer care centres in the specified cities of operation.

You can also mail us at tataindicom@billdesk.com for any questions that you may have in this regard.

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Do I have to pay any service fee?

No. The service is absolutely free for our esteemed Tata Indicom customers. However, for SMS Pay service, standard SMS rates may apply.

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What if I need help using the service?

We consider it a privilege to serve you, our valued customer. You can reach our friendly Customer Care services in multiple ways.

For any information or query relating to the service, please dial 121 from your Tata Indicom phone and speak to our customer service executives.

You can also mail us at tataindicom@billdesk.com for any questions that you may have about the Tata Indicom Bill Pay service.


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