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Frequently Asked Questions
Some of the most common questions that policyholders ask about online LIC premium payments are:

What are the types of LIC premiums I can pay electronically?
Can I pay the LIC premium electronically, irrespective of where the policy was purchased?
Do I need to contact LIC to begin electronic premium payments?
Can I cancel my registration request?
How do I know that the premium payment made by me towards my policy has been accepted by LIC? Do I get a receipt? Is it valid for my taxation benefits?
How much time do I have for payment of my LIC premium?
Is there any difference between my physical premium notice and the electronic data?
What is the Policy Number?
When will I receive my premium information after I register?
What is the timing of receipt of the electronic data?
How often does LIC raise the premiums?
Can I pay someone else's LIC premium?
Does LIC accept payments after the due date?
Do I need to contact LIC for using the service?
Do I have to pay the entire premium amount?
What are the consequences of not paying a premium that is presented to me?

More questions? Please see our FAQs or contact us at support@billdesk.com.

You could also talk to our customer service representatives at:

  • Mumbai - 56920001
  • Delhi - 26287125
  • Pune - 4017272
  • Ahmedabad - 6579791
  • Bangalore - 5585557
  • Chennai - 52105566
  • Kolkata - 2428216
  • Hyderabad - 55335135
  • Chandigarh - 378837
  • Bhopal - 5250000


What are the types of LIC premiums I can pay electronically?

LIC accepts electronic payments only for those policies whose premiums are payable on a quarterly, half-yearly or yearly basis

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Can I pay the LIC premium electronically, irrespective of where the policy was purchased?

A customer can make electronic premium payments for LIC policies that are purchased in cities covered by LIC’s “Wide Area Network” and LIC’s “Metro Area Network”. Additionally, the premiums should be payable on a quarterly, half-yearly or yearly basis. A customer cannot make electronic payments against monthly premium policies.

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Do I need to contact LIC to begin electronic premium payments?

No, you do not need to contact LIC for making electronic payments against your LIC policy. To register for making electronic premium payments, you need to provide your LIC Policy Number and the Premium amount to BillDesk. Once this data is obtained, BillDesk sends it to LIC for validation of the registration information.

LIC allows electronic payments only against valid policies. During validation, your registration could be rejected due to any of the following reasons :

  • Policy not available thru network
  • Premium in Master differs. Request rejected
  • Policy is not in force. Request rejected
  • Policy Maturing. Request rejected
  • Quarterly, Half yearly or Yearly Modes only accepted. Request rejected
  • Billing suspended. Request rejected

Accordingly, if your registration request has been rejected for any reason above, the BillDesk will inform you about the same.

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Can I cancel my registration request?

Yes, you can cancel your registration request by providing your LIC Policy Number and the Premium amount to BillDesk. Upon sending it to LIC, BillDesk will then obtain a confirmation about the cancellation of your registration request. Please note that subsequent to the cancellation, you will not be able to make electronic premium payments.

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How do I know that the premium payment made by me towards my policy has been accepted by LIC? Do I get a receipt? Is it valid for my taxation benefits?

You will receive a physical receipt from LIC at your registered address (mentioned in the policy) against each successful electronic premium payment you make through the BillDesk. This receipt is valid for your taxation purposes.

After LIC receives your electronic premium payments from BillDesk, LIC validates these payments to ensure that they match correctly as per the amount that has been due against your specific LIC policy account. During this validation process, your electronic payment could be rejected by LIC for any of the following reasons :

  • Due already adjusted. Collection is sent back
  • Wrong premium & interest received. Collection is sent back
  • Policy not registered for Internet premium payment. Collection is sent back

If for reasons above, your premium payment is rejected by LIC, BillDesk will inform you about the same. Accordingly, the premium collection that is received back from LIC will be credited to your account.

If your payment is successfully validated, LIC prints a receipt and dispatches the same to the policyholder. After this, your payment information is updated into the records of your servicing branch (from where you purchased your LIC policy). Please note that in some cases (as indicated below), there could be a delay in updating your payment information at the servicing branch system:

  • Receipt printed and dispatched to Policyholder. But servicing Branch could not be accessed
  • Receipt printed and dispatched to Policyholder. But payment not yet accounted in servicing branch
  • Receipt printed and dispatched to Policyholder. Payment accounted in servicing branch

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How much time do I have for payment of my LIC premium?

LIC raises the premium notices 30 days before the premium becomes due and provides a gr