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Frequently Asked Questions
Some of the most common questions that policyholders ask about online LIC premium payments are:

What are the types of LIC premiums I can pay electronically?
Can I pay the LIC premium electronically, irrespective of where the policy was purchased?
Do I need to contact LIC to begin electronic premium payments?
Can I cancel my registration request?
How do I know that the premium payment made by me towards my policy has been accepted by LIC? Do I get a receipt? Is it valid for my taxation benefits?
How much time do I have for payment of my LIC premium?
Is there any difference between my physical premium notice and the electronic data?
What is the Policy Number?
When will I receive my premium information after I register?
What is the timing of receipt of the electronic data?
How often does LIC raise the premiums?
Can I pay someone else's LIC premium?
Does LIC accept payments after the due date?
Do I need to contact LIC for using the service?
Do I have to pay the entire premium amount?
What are the consequences of not paying a premium that is presented to me?

More questions? Please see our FAQs or contact us at support@billdesk.com.

You could also talk to our customer service representatives at:

  • Mumbai - 56920001
  • Delhi - 26287125
  • Pune - 4017272
  • Ahmedabad - 6579791
  • Bangalore - 5585557
  • Chennai - 52105566
  • Kolkata - 2428216
  • Hyderabad - 55335135
  • Chandigarh - 378837
  • Bhopal - 5250000


What are the types of LIC premiums I can pay electronically?

LIC accepts electronic payments only for those policies whose premiums are payable on a quarterly, half-yearly or yearly basis

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Can I pay the LIC premium electronically, irrespective of where the policy was purchased?

A customer can make electronic premium payments for LIC policies that are purchased in cities covered by LIC’s “Wide Area Network” and LIC’s “Metro Area Network”. Additionally, the premiums should be payable on a quarterly, half-yearly or yearly basis. A customer cannot make electronic payments against monthly premium policies.

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Do I need to contact LIC to begin electronic premium payments?

No, you do not need to contact LIC for making electronic payments against your LIC policy. To register for making electronic premium payments, you need to provide your LIC Policy Number and the Premium amount to BillDesk. Once this data is obtained, BillDesk sends it to LIC for validation of the registration information.

LIC allows electronic payments only against valid policies. During validation, your registration could be rejected due to any of the following reasons :

  • Policy not available thru network
  • Premium in Master differs. Request rejected
  • Policy is not in force. Request rejected
  • Policy Maturing. Request rejected
  • Quarterly, Half yearly or Yearly Modes only accepted. Request rejected
  • Billing suspended. Request rejected

Accordingly, if your registration request has been rejected for any reason above, the BillDesk will inform you about the same.

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Can I cancel my registration request?

Yes, you can cancel your registration request by providing your LIC Policy Number and the Premium amount to BillDesk. Upon sending it to LIC, BillDesk will then obtain a confirmation about the cancellation of your registration request. Please note that subsequent to the cancellation, you will not be able to make electronic premium payments.

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How do I know that the premium payment made by me towards my policy has been accepted by LIC? Do I get a receipt? Is it valid for my taxation benefits?

You will receive a physical receipt from LIC at your registered address (mentioned in the policy) against each successful electronic premium payment you make through the BillDesk. This receipt is valid for your taxation purposes.

After LIC receives your electronic premium payments from BillDesk, LIC validates these payments to ensure that they match correctly as per the amount that has been due against your specific LIC policy account. During this validation process, your electronic payment could be rejected by LIC for any of the following reasons :

  • Due already adjusted. Collection is sent back
  • Wrong premium & interest received. Collection is sent back
  • Policy not registered for Internet premium payment. Collection is sent back

If for reasons above, your premium payment is rejected by LIC, BillDesk will inform you about the same. Accordingly, the premium collection that is received back from LIC will be credited to your account.

If your payment is successfully validated, LIC prints a receipt and dispatches the same to the policyholder. After this, your payment information is updated into the records of your servicing branch (from where you purchased your LIC policy). Please note that in some cases (as indicated below), there could be a delay in updating your payment information at the servicing branch system:

  • Receipt printed and dispatched to Policyholder. But servicing Branch could not be accessed
  • Receipt printed and dispatched to Policyholder. But payment not yet accounted in servicing branch
  • Receipt printed and dispatched to Policyholder. Payment accounted in servicing branch

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How much time do I have for payment of my LIC premium?

LIC raises the premium notices 30 days before the premium becomes due and provides a grace period of 30 days for the policyholder from the due date to make the premium payments. Accordingly, after you receive your first electronic premium notice, you will get approximately 60 days to make payment.

If the policy holder does not pay within the prescribed time frame, LIC charges interest on a monthly interval and sends monthly premium reminder notices. Accordingly, the first electronic premium reminder notice is sent immediately with 15 days for making the payment. Thereafter, the premium reminder notices are sent every 30 days.

Please note that whenever the next premium is due, LIC will raise a premium notice incorporating the last premium payable, the interest calculated on monthly rests thereon and the amount payable on the next premium.

It should be noted that currently, the policies issued by LIC lapse if no payments are received after 6 months from the premium due date.

BillDesk will generally require that you schedule the premium payment at least about 8-10 days before the due date, so that your payment can be processed by your bank and sent to LIC within the due date.

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Is there any difference between my physical premium notice and the electronic data?

Your premium contains all the important information that is present in your current physical premium notice so that you can understand, review and make payments.

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What is the Policy Number?

Policy Number is the unique number allotted to you by LIC by which you are recognized by it.

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When will I receive my premium information after I register?

After you register for the Billing Company, your biller (LIC) generally takes one premium cycle to process and provide the premium data electronically. After you have registered, you will generally be able to start making electronic premium payments from your next premium cycle.

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What is the timing of receipt of the electronic data?

The customers will receive the premiums after they are processed by LIC. Generally customers will view their electronic premiums before they receive their physical premium notices.

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How often does LIC raise the premiums?

The premium notices are raised as per the premium cycle decide by you when you purchase an LIC policy.

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Can I pay someone else's LIC premium?

A customer can pay someone else's premium. However, to do so the customer will have to add the policy number and the premium amount of the person whose LIC premium they wish to pay.

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Does LIC accept payments after the due date?

NO. LIC does not accept payments after the due date. LIC requires that your payment is received before the premium due date. If your payment receives LIC after the due date, interest and other related penalties as are applicable and prescribed by LIC for a late premium payment could apply.

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Do I need to contact LIC for using the service?

No, You do not have to contact LIC for using the service. After you register with BillDesk, we will take it from there.

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Do I have to pay the entire premium amount?

Yes. LIC does not accept part payments; therefore you will have to pay the entire premium amount.

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What are the consequences of not paying a premium that is presented to me?

If you haven't acted upon a premium presented, we will not be able to make a payment to LIC on your behalf. Accordingly, specific terms and conditions laid down by LIC for late or non-payment of premiums could become applicable.

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What if I need help using the BillDesk service?

BillDesk offers help in a variety of ways. Throughout the Customer Support Center, we provide helpful tips to eliminate possible sources of confusion. Contact Support by sending an e-mail to support@billdesk.com. Or call us at:

  • Mumbai - 56920001
  • Delhi - 26287125
  • Pune - 4017272
  • Ahmedabad - 6579791
  • Bangalore - 5585557
  • Chennai - 52105566
  • Kolkata - 2428216
  • Hyderabad - 55335135
  • Chandigarh - 378837
  • Bhopal - 5250000
to speak to a Customer Support Representative.

BillDesk Help includes:

  • a comprehensive list of categorised FAQs, and
  • context sensitive "Help" for registered users.

    In case you have not received your bill at BillDesk or have questions about your payments please contact us at support@billdesk.com.

    With regard to your payments, please note that in case your question pertains to a specific charge on your bill, it would be prudent for you to contact your biller directly. BillDesk simply presents to you the information give by your biller/payee and is not authorized to verify charges on a bill. Needless to say, we will assist you in resolving your biller queries by providing you with any information you seek regarding the payment of a particular bill.

    We will be delighted to assist.

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