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Fequently Asked Questions
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About Indus BillPay
What is the Indus BillPay Service?
Who is providing this service?
How does the Indus BillPay Service help?
Which billing companies can I make payments to?
Where is the Indus BillPay service being offered?
What payment options are available?
Registering For Indus BillPay
How do I start using the Indus BillPay Service?
Do I need to open a new bank account?
Is there any minimum balance requirement?
Which customers can use the Indus BillPay service?
How and when is my bank account debited?
How much does this service cost?
Can I pay someone else's bill?
Customer Support
What happens if I have a dispute with the biller or a specific charge on a bill?
What if I need help using the Indus BillPay Service?
Are all transactions done through Indus BillPay safe?
Do I access Indus BillPay through a certified site?
How do I prove I made a payment using Indus BillPay Service?
Using Indus BillPay
How many days before the due date should I pay my bill?
How do I change or cancel my payment instruction?
What is the AutoPay facility?
Can I change an AutoPay instruction?
What is the Online Pay facility?
What confirmation do I get when I issue a payment instruction?
Are there reasons due to which my payment instructions might not be executed?
   

  1. What is the Indus BillPay Service?
 

Indus BillPay is a great new service that provides you with a single point of contact for most of your recurring payment needs. Using this service, you can pay your bills and make other payments online in a secure and convenient manner. You will electronically receive your bills, including your telephone bills, electricity bills, cell-phone bills, credit card bills, insurance premiums and others. You can review your bills, choose when you want to pay them, how much to pay and also select the bank account (s) you wish to make the payment from. You will of course continue to get the physical bills from your billers - just like you did before. What you get with the Indus BillPay service is complete flexibility and control in making payments, regular email reminders so that your bills are paid on time, a facility to store all the payments you made during the year and importantly efficient organisation and management of your bill payment activity.
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2. Who is providing this service?
 
 
The Indus BillPay service is being brought to you by IndusInd Bank in association with BillDesk, an electronic payment and collection service bureau. This service is part of IndusInd Bank's various initiatives to leverage technology for offering convenient services to its account holders. Using the Indus BillPay service, you can view and pay your various bills from the comfort of your home - and you can experience complete freedom from queues and late-payments.
Easy accessibility -- all you need is a device (computer, kiosk) connected to the Internet and you can receive all your bills, review them and make your payments.
Easy to use -- a few clicks and you can make all your payments.
Complete control -- you can decide when to pay, how much to pay and also set up when you would like to be reminded or informed of all your payments.
Secure -- you perform all you operations in a secure environment.

It is extremely easy to start using this service. You could walk into any branch of the Bank and complete a simple Indus BillPay Registration Form (Download Form) to get started. That's it! While you will continue to receive your physical bills at your residence/address; the same can be paid conveniently without having to stand in queues, writing cheques or sending couriers!
 
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3. How does the Indus BillPay Service help?

This service is available to you round-the-clock - 24 hours a day, 7 days a week and 365 days a year. The Indus BillPay Service essentially simplifies for you the complications and hassles of bill payment. By providing you the facility of reviewing your bills online and making the payments using your existing bank account, Indus BillPay provides you the power to organise and pay all your bills online and gives you tremendous control over bill management and payment records.

With timely e-mail notifications alerting you to due dates and on payment completion, a range of friendly features and dedicated customer support to help you through the process, the Indus BillPay Service ensures that you have the safest, the most secure and convenient online experience that you will get anywhere.

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4. Which billing companies can I make payments to?
You can make most of your recurring payments through Indus BillPay Service including telephone bills, electricity bills, cell-phone bills, Tax Payments, credit card bills, depository account charges, insurance premiums and others. See Biller List to view current list of billing companies to whom you can make payments.
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5. Where is the Indus BillPay service being offered?
The Indus BillPay service is currently available for customers in Mumbai, Delhi, Kolkata, Chennai, Bangalore, Ahemdabad, Hyderabad, Pune, Chandigarh, Bhopal, Lucknow, Surat, Indore, Trivandrum and Ludhiana.
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6. What payment options are available?
There is no cheque or cash involved in this system.
A Customer has to register once for the Indus BillPay service by completing the Application Form. To complete the Application Form the customer should keep his bills and cheque-book handy, as a few details are required to complete the Indus BillPay Application Form (IBAF).
The customer can make payments directly from his/ her bank account in one of the following ways:

AutoPay - The customer can give a Standing Instruction for payment of bills from his / her bank account. Every month, the Bank will get an electronic copy of the customer's bill and the bill amount will be debited from his/her account and paid to the biller. The customer will continue to receive the bills at home by post as usual. The customer can also give an Upper Limit and the Bank will pay only bills below this limit. For bills above this limit, the customer will have to pay directly at the biller's collection counters. The customer can issue a stop payment in writing at least 5 days before the due date.
Auto Pay with an “Upper Limit” - A customer, while registering for this facility can also specify an upper limit, up to which the utility Bill can be paid automatically by debiting the account. Whenever the customer receives a Bill from the Billing Company for an amount exceeding the upper limit, then the Bank will NOT pay the Bill. In such cases, the account holder needs to pay the Bill on his own, directly to the Billing Company.

However, if the customer wants the Bank to pay a bill exceeding the Upper Limit, then the customer should call the Indus BillPay customer service desk at least 5 days before due date and authorize payment of the bill. Different upper limits can be given in respect of Bills for various types of services.
OnlinePay - If a customer has access to the Internet, then he / she can visit www.indusind.com, see the bills and issue payment instructions from any of their bank accounts. Their bank account will be debited and the money will be paid to the biller. Customer can also register online through www.indusind.com for the service, add new billers that he/ she might want to pay and receive email reminders, confirmations, etc for the transactions.
SMSPay - Customers can also use the SMSPay option for payment of their mobile bills. This facility is available for payment of mobile bills only of Orange, Loop and AirTel. The Customer receives a new bill alert via an SMS specifying the bill amount and the due date. The customer can pay his bill by sending a return SMS. The customer can also make partial/ interim payment by specifying the amount to be paid. The customer receives a payment confirmation via an SMS.
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Registering For Indus BillPay

1. How do I start using the Indus BillPay Service?
You can start and use the Indus BillPay Service by completing a simple registration process that can be done either ONLINE (as described in the steps below) or OFFLINE (by filling out a Indus BillPay Form) available at the IndusInd RI RI RI RI RI RI RI RI RI RI RI RI RI  needs to pay the Bill on his own, directly to the Billing Company.
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