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FAQ - How it works
What is the exact process through which your bills are received and your payments are made online? Find your answers in this section below.

How does my biller/payee know that I am using BillDesk?
How will I know when I receive new bills?
How does BillDesk get my bill information from the billers?
Will the bills that I see online be exactly like my original bills?
Can I make payments for bills not received through BillDesk?
Who is a Biller?
Who is a Payee?
Who are the billers/payees currently registered with BillDesk?
Which cities is the BillDesk service available?
Who authorises payment amounts and dates?
Do I have to pay the entire bill amount?
How will I know when my bill has been paid?
Do I get reminders for paying my bills in time?
How do I set up email preferences at BillDesk for managing my payments?
Does BillDesk offer any archiving facility?
How long does BillDesk store my records?
Can I print a copy of my bills?

More questions? Please see our FAQs or contact us at support@billdesk.com.

You could also talk to our customer service representatives at:

  • Ahmedabad - 26579791
  • Ajmer - 5105097
  • Allahabad - 2236226
  • Aurangabad - 6610288
  • Bangalore - 25585557
  • Bhopal - 4250000
  • Chandigarh - 5078837
  • Chennai - 42105566
  • Coimbatore - 4204032
  • Delhi - 46869000
  • Goa - 2425111
  • Hyderabad - 42005000
  • Indore - 4009500
  • Jabalpur - 4033194
  • Jaipur - 5105097
  • Jamnagar - 2661839
  • Kanpur - 2330176
  • Kochi - 4028866
  • Kolhapur - 6687040
  • Kolkata - 40035101
  • Lucknow - 2236226
  • Ludhiana - 6537558
  • Mangalore - 2449996
  • Mumbai - 40920001
  • Nagpur - 6618893
  • Nasik - 6450235
  • Pune - 41503555
  • Rajkot - 3045002
  • Solapur - 6451130
  • Surat - 2464681
  • Trivandrum - 2466866
  • Vadodara - 2251726
  • Varanasi - 2236226

    How would my biller/payee know that I am using BillDesk?

    You need to provide your customer account information (eg: for your electricity bill you need to provide the consumer number and cycle number) while adding a biller or a payee. BillDesk will verify and confirm your association with these billers/payees so that bills can be presented to you and you can make payments to them.

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    How will I know when I receive new bills?

    Each time your biller raises a bill, BillDesk will present it electronically to you in the "New Bills" folder. Also, we will inform you of the receipt of the new bill through an email notification.

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    How does BillDesk get my bill information from the billers?

    To make this service available to you, BillDesk has entered into arrangements with your billers and payees through which BillDesk receives bill information for registered customers like yourself.

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    Will the bills that I see online be exactly like my original bills?

    The bill presented to you at BillDesk is decided along with your biller and contains all the important information that is present in your current physical bill so that you can understand, review and make payments.

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    Can I make payments for bills not received through BillDesk?

    At BillDesk, you can make payments to those billers/payees who are registered with us. Find out more about What payments can I make through BillDesk? and Who can I pay?

    If you wish to add a biller/payee who is not present in our list, please contact us at support@billdesk.com.

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    Who is a Biller?

    A Biller is a service provider who presents your bills electronically and accepts electronic payments through BillDesk.

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    Who is a Payee?

    A Payee is a service provider who does not present bills electronically but accepts electronic payments through BillDesk. Payees include service providers who:

    • raise physical bills but do not currently provide electronic bill information to BillDesk; and
    • do not raise physical bills but merely accept payments for services rendered (for example insurance premia payments).

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    Who are the billers/payees currently registered with BillDesk?

    Click here to see the current list of billers/payees who are registered with BillDesk. Please write to support@billdesk.com for us to contact your specific billers/payees that you may wish to add to our list.

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    Which cities is the BillDesk service currently available?

    Currently, the BillDesk service is available in Mumbai, Delhi, Pune, Ahmedabad, Bangalore, Chennai, Hyderabad, Kolkata and Chandigarh. Over the next few months the BillDesk service will be available for customers in other cities as well. We will inform you about these developments from time-to-time.

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    Who authorises payment amounts and dates?

    Only you can schedule and authorize a payment from BillDesk. We shall process your instructions only after you provide clear instructions relating to who the payment has to be made, the amount to be paid, the date of payment and which bank account to pay from.

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    Do I have to pay the entire bill amount?

    You need to make a payment either in full or in part depending upon whether the biller/payee provides you with that facility. For instance currently, you can pay your BOBCARD bill in part, but need to pay your BSES bill in full.

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    How will I know when my bill has been paid?

    After BillDesk processes your instruction, you will receive an email confirmation indicating the success or failure of the payment. For failed instructions, the related reason will also be mentioned. You can also see the status of your payment in the "Scheduled Bills" folder. Successful instructions appear as "Paid" and unsuccessful ones appear as "Failed".

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    Do I get reminders to pay my bills on time?

    No matter where you are, using BillDesk you will be in total control of your payments. To facilitate your payment on time, BillDesk will provide you specific emails for the following:

    • Notification as soon as a new bill arrives; and
    • Reminder when your bill is nearing its payment due date (if you haven't taken any action on a pending bill). You have the flexibility to configure this reminder a specific number of days before the payment due date.
    All bills that are still pending action beyond their payment due dates can be easily identified by a red marker in your "New Bills" folder under My Bills. Pending bills within the payment due date identified by a green marker.

    You can also configure of a variety of other email preferences (notifications, reminders and confirmations) in "Set email preferences" option. See how the BillDesk Auto-pay feature works to find out how to schedule automatic payments to billers/payees!

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    How do I set up email preferences at BillDesk for managing my payments?

    BillDesk provides you three types of email messages for managing your payments:

    • Notifications - provide you information about both your bill related events and general events relating to the BillDesk service. Currently, BillDesk provides you with notifications when:
      • New bills arrive
      • You schedule any payment
      • Scheduled payment was successful
      • Scheduled payment was unsuccessful
      • New billers/ payees are added in your city
    • Reminders - provide you control information about payments. Currently, BillDesk provides you with the following reminders:
      • Send me an alert (configurable by you) days before the payment due date (if I haven't authorized payment yet)
      • When an Auto-pay instruction has been generated for a biller/payee
    • Confirmationseminders ft)