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FAQ - Getting Started
All your questions about how to get started and enrolling as a BillDesk customer are covered in this section.

Who is eligible to use BillDesk?
How do I get started with BillDesk?
How are my bills actually paid by BillDesk?
How is my Login ID and Password assigned?
Do I need to contact my bank to use BillDesk?
Do I need to contact my biller/payee for using BillDesk?
How can BillDesk assist me in completing my registration?
What is the Registration form?
What is the Payment authorisation form?
Where can I submit the one-time documentation for registration?
Can I print Registration and Payment authorisation forms?
When can I start receiving and paying my bills online?

More questions? Please see our FAQs or contact us at support@billdesk.com.

You could also talk to our customer service representatives at:

  • Ahmedabad - 26579791
  • Ajmer - 5105097
  • Allahabad - 2236226
  • Aurangabad - 6610288
  • Bangalore - 25585557
  • Bhopal - 4250000
  • Chandigarh - 5078837
  • Chennai - 30986363 / 39914600
  • Delhi - 46869000
  • Goa - 2425111
  • Hyderabad - 42005000
  • Indore - 4009500
  • Jabalpur - 2418558
  • Jaipur - 5105097
  • Jamnagar - 2661839
  • Kanpur - 2330176
  • Kochi - 4028866
  • Kolhapur - 6687040
  • Kolkata - 40035101
  • Lucknow - 2236226
  • Ludhiana - 6537558
  • Mangalore - 2449996
  • Mumbai - 40920001
  • Nagpur - 6618893
  • Nasik - 6450235
  • Pune - 41503555
  • Rajkot - 6641366
  • Solapur - 6451130
  • Surat - 2464681
  • Trivandrum - 2466866
  • Vadodara - 2251726
  • Varanasi - 2236226

    Who is eligible to use BillDesk?

    Anyone who satisfies the following criteria is eligible to use the BillDesk service:

    1. You should be an individual (not a corporate body), aged 18 yrs and above.
    2. You should be a citizen of India.
    3. Your bank branch should have an MICR code. This is the 9-digit code number that appears on the cheques issued to you by your bank (next to the cheque number on the cheque leaf).
    4. The mode of operation of your bank account should be - Single; Either or Survivor; or Anyone or Survivor.
    Note: For joint accounts, none of the co-holders should be a minor.

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    How do I get started with BillDesk?

    You can start and use the BillDesk service in three simple steps, as described below. Keep your cheque book with you to complete the registration:

    In Step 1, you need to complete the Registration form by providing us with your personal profile and contact information, and selecting a unique user name and password.

    In Step 2, you need to complete the Payment authorisation form by furnishing details of your bank account - MICR code of the bank branch, your name as it appears in your bank account, type of account.

    To ensure that we correspond with you at an email address you normally use, BillDesk would send you a mail at this address. After you confirm receipt of this mail, you can start using the BillDesk service.

    In Step 3, you need to complete the following:
    • Copy of the Registration form signed by you.
    • Copy of the Payment authorisation form(s) signed by you and a certified official of your bank.
    • Please attach the photocopy of a cheque or a blank cancelled cheque issued by your bank for verifying the accuracy of the code number.
    You can submit the above documents by mailing them at BillDesk Services:

      Ahmedabad
    IndiaIdeas.com Limited
    515, Atma House,
    Ashram Road,
    Ahmedabad - 380 009
    Tel: 26579791
       
      Ajmer
    IndiaIdeas.com Limited
    106, Ist Floor,
    Navjeevan Complex,
    Near Polo Victory,
    Jaipur - 302006
    Tel:
    5105097
       
      Allahabad
    India Ideas.com Limited,
    2nd Floor,7A/8/3, Dr. Panna Lal Road,
    Above Bank of Baroda Service Branch,
    Allahabad - 211001
    Tel: 2236226
       
      Aurangabad
    India Ideas.com Limited,
    Chetan Plaza, Shop No.4
    Shamrat Nagar, Savarkar Chowk
    Nr. Bank of Maharashtra
    Dargha Road
    Aurangabad - 431001
    Tel: 6610288
       
      Bangalore
    IndiaIdeas.com Limited
    No 202, 2nd Floor,
    Brigade Gardens, Church Street,
    Bangalore - 560 001
    Tel: 25585557
       
      Bhopal
    India Ideas.Com Limited ( Billdesk)
    MF-18-Block-B, Mezzanine Floor,
    Commercial Complex, Mansarover,
    Hoshangabad Road, 'R' Depot,
    Bhopal - 462 016
    Tel: 4250000
       
      Chandigarh
    IndiaIdeas.com Limited
    Office 2000 , SCO 19 ,
    Office No: 22-23, 2nd Floor,
    Sector 17-E, Chandigarh
    Tel: 5078837
       
      Chennai
    IndiaIdeas.com Limited
    #243 Anna salai,
    III Floor,(Above ING Vysya Bank)
    Chennai - 600 006
    Tel: 30986363 / 39914600
       
      Delhi
    IndiaIdeas.com Limited
    D-3/3,IInd floor,
    Okhla Ph II,
    New Delhi -110020
    Tel: 46869000
       
       
      Goa
    IndiaIdeas.com Limited
    S - 58, 2nd Flr. Alfran Plaza,
    Near Panjim Market,
    Panjim,
    Goa - 403 001
    Tel: 2425111
       
      Hyderabad
    IndiaIdeas.com Limited
    1-8-450/1/a/159/160, 3rd Floor
    Victoria Castle, Prakash Nagar
    Begumpet, Hyderabad -500003
    Tel: 42005000
       
      Indore
    IndiaIdeas.com Limited
    107, Ratnamani Complex,
    7/1,New Palasia,
    Curewell Hospital Road,
    Indore (M.P.) - 452001
    Tel:
    4009500
       
      Jabalpur
    IndiaIdeas.Com Limited(BillDesk),
    1st Floor, New Market, Up side of Jyoti Parikh Jewelers,
    Opposite VLCC, Gorakhpur Gurudwara Road, Jabalpur (MP) 482001.
    Tel:
    2418558
       
      Jaipur
    IndiaIdeas.com Limited
    106, Ist Floor,
    Navjeevan Complex,
    Near Polo Victory,
    Jaipur - 302006
    Tel:
    5105097
       
      Jamnagar
    IndiaIdeas.com Limited,
    208, Madhav Plaza,
    Near Lal Bunglow,
    Jamnagar - 361002
    Tel: 2661839
       
      Kanpur
    IndiaIdeas.com Limited,
    Room no. 411, 4th Floor,
    63/2, City Center, The Mall,
    Kanpur - 208 001
    Tel: 2330176
       
      Kochi
    IndiaIdeas.com Limited
    4th Floor, Rasheed Tower,
    Karimpatta Cross Road,
    Pallimukku, Kochi - 682016
    Tel: 4028866
       
      Kolhapur
    IndiaIdeas.com Limited
    B-26 Royal Plaza, Dabholkar Complex,
    Dabholkar Corner,
    Kolhapur - 416 003
    Tel: 6687040
       
      Kolkata
    IndiaIdeas.com Limited
    Everest Building
    16th Floor, Room No- 16C
    46C, Chowringhee Rd
    Kolkata - 700 071
    Tel: 40035101
       
      Lucknow
    IndiaIdeas.com Limited
    1-2, Apex Chambers,
    19,Vidhan Sabha Marg,
    Beside Aakashwani,
    Lucknow - 226 001
    Tel: 2236226
       
      Ludhiana
    Indiaideas.com Limited
    SCO-18,Cabin No-209,2nd Floor
    Feroze Gandhi Market
    Ludhiana - 141 001
    Tel: 6537558
       
      Mangalore
    Indiaideas.com Limited
    C-16, Second Floor, Maximus Commercial Complex,
    LHH Road, Hampankatta,
    Mangalore - 575 001
    Tel: 2449996
       
      Mumbai
    Indiaideas.com Limited
    E-510 Crystal Plaza,
    New Link Road,
    Andheri (W), Mumbai - 400 053.
    Tel: 40920001
       
      Nagpur
    IndiaIdeas.com Limited
    Office No 14, Lobby Floor
    J B Wing, Mangalwari Bazar
    Sadar, Nagpur - 440001
    Tel: 6618893
       
      Nasik
    IndiaIdeas.com Limited
    S-10 Vasant Market,
    Near Canada Corner,
    Sharanpur Road,
    Nasik - 422 005.
    Tel: 6450235
       
      Pune
    IndiaIdeas.com Limited
    F-115, 1st Floor, Parmar Trade Centre
    Sadhu Vaswani Circle
    Pune - 411 001
    Telephone: 020-41503555
    Fax: 020-41503556
       
      Rajkot
    IndiaIdeas.com Limited
    602, Gururkrupa Tower,
    Moti Tanki Chowk,
    Subhash Road,
    Rajkot - 360 001
    Tel: 281-6641366
       
      Solapur
    IndiaIdeas.com Limited
    Shop No. 6 Shri Nilayan Complex,
    365 Sakhar Peth Near Bank of Maharashtra,
    Solapur - 413005
    Tel: 6451130
       
      Surat
    IndiaIdeas.com Limited
    A-33, River Palace,
    Opp Jaldarshan,
    Nanpura,
    Surat - 395 001
    Tel: 2464681
       
      Thiruvananthapuram
    M/s IndiaIdeas.com Ltd,
    T.C 27/2312(6), Second Floor, Deepa Arcade,Convent Road,
    General Hospital Junction,Thiruvananthapuram-695001,
    Tel: 0471 2466866, 2466966 0471-4018866.
       
      Vadodara
    IndiaIdeas.com Ltd.
    2nd Floor, 204 - Crystal Cube,
    Nr. Manisha Chowkdi,
    Behind Alka Restaurant,
    Old Padra Road,
    Baroda - 390015.
    Tel: 2251726
       
      Varanasi
    India Ideas.com Limited,
    Shop No.11,Ground Floor,
    Imlak Katra 2nd, Adjacent to Hotel Taj Gangeg,
    Nadesar, Varanasi - 221002
    Tel: 2236226


    Or, dropping them at collection centres placed at specified locations. You can also request a BillDesk service representative to assist you in verifying your payment authorisation form.

    Now, you can choose the billers whose bills you wish to receive and pay, and the payees whom you wish to make payments. Experience hassle-free payments and bill management.

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    How are my bills actually paid by BillDesk?

    New Bills
    Each time your biller raises a bill, BillDesk would present it electronically in your "New Bills" folder. You would receive an email notifying the arrival of the new bill. For each new bill, you can decide when to pay (the "pay-on date"), how much to pay (the "pay amount") and the bank account to pay from.

    Scheduled Bills
    Your can view your payment instructions under the "Scheduled Bills" folder where you can modify your instruction. On the date instructed by you, BillDesk would process the instruction. Upon successful processing, your bank account would be debited and the payment made to your biller/payee. You will receive an email informing you of the status of the instruction (success/failure) and can view it in the "Scheduled Bills" folder.

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    How is my Login ID and Password assigned?

    BillDesk allows you to create your own Login ID and Password. Your Login ID is set as your primary email address that is specified by you during registration. For example your Login ID is set as "aditi@hotmail.com" if you specify your primary email address as "aditi@hotmail.com".

    You can choose a password that is unique and known only to you.r yt ahsswordoksswllDex nden the "Scheduler
    i uniynasi - 221002
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    paCyueed nly to you.r ionly to you.r yt ot you can yu in authorisation ,toto TpaCyueed nly to you.r igd knsd>