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FAQ - BillDesk Service
This section answers questions about the BillDesk service.

What payments can I make through BillDesk?
Where is the BillDesk service being offered?
How does the BillDesk service work?
How much does the BillDesk service cost?
How is it different from online banking bill payment services?
Do I need to open a new bank account to use BillDesk?
Can I pay someone else's bill?

More questions? Please see our FAQs or contact us at support@billdesk.com.

You could also talk to our customer service representatives at:

  • Ahmedabad - 26579791
  • Ajmer - 5105097
  • Allahabad - 2236226
  • Aurangabad - 6610288
  • Bangalore - 25585557
  • Bhopal - 4250000
  • Chandigarh - 5078837
  • Chennai - 30986363 / 39914600
  • Delhi - 46869000
  • Goa - 2425111
  • Hyderabad - 42005000
  • Indore - 4009500
  • Jabalpur - 4033194
  • Jaipur - 5105097
  • Jamnagar - 2661839
  • Kanpur - 2330176
  • Kochi - 4028866
  • Kolhapur - 6687040
  • Kolkata - 40035101
  • Lucknow - 2236226
  • Ludhiana - 6537558
  • Mangalore - 2449996
  • Mumbai - 40920001
  • Nagpur - 6618893
  • Nasik - 6450235
  • Pune - 41503555
  • Rajkot - 3045002
  • Solapur - 6451130
  • Surat - 2464681
  • Trivandrum - 2466866
  • Vadodara - 2251726
  • Varanasi - 2236226

    What payments can I make through BillDesk?

    You can make most of your recurring payments through BillDesk including telephone bills, electricity bills, cell-phone bills, credit card bills, depository account charges, ISP charges and others. See out our current list of billers and payees.

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    Where is the BillDesk service being offered?

    The BillDesk service is currently available in Mumbai, Delhi, Pune, Ahmedabad, Bangalore, Chennai and Chandigarh.

    Over the next few months this service will be available in Baroda and Hyderabad.

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    How does the BillDesk service work?

    The following paragraphs briefly explain how the BillDesk service works:

    You register with BillDesk
    Register at BillDesk by filling out a few details about yourself and your bank account. We need your bank account information to honour your instructions at BillDesk. As soon as we receive your authorisation, you are ready to set up your billers/payees.

    You set up your biller/payee accounts
    Provide your customer account information (viz consumer number, cycle number for your electricity bill) while adding a biller or a payee. BillDesk will verify and confirm your association with these billers/payees so that bills can be presented to you and/or you can make payments to them.

    You make payments to your billers/payees
    Each time your biller raises a bill, we would present it to you at BillDesk. You will receive an email notifying you about the arrival of the new bill. You can decide when to pay, how much to pay and choose the bank account you wish to make payment from, and we'll take care of the rest. Your payee will be set up for you to make payments. For each such payee, instruct us by filling out the details of the payment (viz bill number, payment amount, due date, pay on date, etc) and we'll take care of the rest.

    BillDesk processes the payment instructions
    Upon successful processing of your instruction, your bank account would be debited and the payment would be made to your biller/payee.

    You receive a confirmation
    BillDesk will confirm to you the successful completion of your payment. You have online access to your bills and payments for the last twelve months, and at your request, we will provide you with any archives that you may wish to retrieve.

    Try our guided Demo to walk through how the BillDesk service works!

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    How much does the BillDesk service cost?

    The BillDesk service is available to you free.We assure you that you will have a completely hassle-free bill payment experience..

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    How is it different from online banking bill payment services?

    Online banking is limited to an electronic checkbook service. You don't have to sign checks, but you still have to manage the entire bill paying process yourself. Whereas, the BillDesk service offers you a complete solution by offering bill management services for paying your bills online.

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    Do I need to open a new bank account to use BillDesk?

    No, you can avail of the BillDesk service through your existing bank account in the city. To operate your account through BillDesk, you need to furnish your bank account details and provide a payment authorisation from your bank. With this authorisation, BillDesk can execute your payment instructions.

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    Can I pay someone else's bill?

    Yes, you can pay someone else's bill through BillDesk. However, to do so you will have to add the name of the biller/payee in your list of billers/payees and provide the relevant account information.

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