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FAQ - Security & Privacy
Making you comfortable about how BillDesk handles security and privacy aspects is very important to us. Answers to common questions about security and privacy are presented in this section

Are all transactions done through BillDesk safe?
Who can access my bill details and other personal information?
Can BillDesk access my bank account independently?
Will BillDesk either share or use my personal information?
Will BillDesk put cookies in my computer?
What is the BillDesk privacy policy?
Is BillDesk a certified site?

More questions? Please see our FAQs or contact us at

You could also talk to our customer service representatives at:

  • Ahmedabad - 26579791
  • Ajmer - 5105097
  • Allahabad - 2236226
  • Aurangabad - 6610288
  • Bangalore - 25585557
  • Bhopal - 4250000
  • Chandigarh - 5078837
  • Chennai - 42105566
  • Coimbatore - 4204032
  • Delhi - 46869000
  • Goa - 2425111
  • Hyderabad - 42005000
  • Indore - 4009500
  • Jabalpur - 4033194
  • Jaipur - 5105097
  • Jamnagar - 2661839
  • Kanpur - 2330176
  • Kochi - 4028866
  • Kolhapur - 6687040
  • Kolkata - 40035101
  • Lucknow - 2236226
  • Ludhiana - 6537558
  • Mangalore - 2449996
  • Mumbai - 40920001
  • Nagpur - 6618893
  • Nasik - 6450235
  • Pune - 41503555
  • Rajkot - 3045002
  • Solapur - 6451130
  • Surat - 2464681
  • Trivandrum - 2466866
  • Vadodara - 2251726
  • Varanasi - 2236226

    Are all transactions done through BillDesk safe?

    The security and confidentiality of your personal and financial information is of paramount importance to us. You are provided with best-in-class security standards when it comes to using the BillDesk service so that your transactions done through BillDesk are safe.

    To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, BillDesk has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure all personal information that BillDesk collects online. Keeping in mind some of the common security considerations, we list below some of the key control measures that BillDesk has taken:

    Allow only authorized access to BillDesk web site
    BillDesk has implemented a state-of-the-art security system requiring a Login ID and a complex password to access your account information. Only you can access your account information. BillDesk is secured using Secure Sockets Layer (SSL) encryption. This ensures that your account numbers and personal data are never sent over the Internet unencrypted.

    Protect data during transmission
    All online information exchange between you and BillDesk through the Internet is encrypted. Unlike normal Internet communication, information provided to us at BillDesk is sent in a "secure session" established with SSL technology. SSL is a security protocol that provides data encryption, server authentication, and message integrity for a connection to the Internet. Using SSL ensures that the information you exchange with BillDesk is never transmitted over the Internet unencrypted and cannot be viewed by unauthorized individuals. BillDesk uses SSL to protect customers from unauthorized tampering or viewing of their account and billing information. This encryption is done using 128-bit RC4 encryption, the maximum level of encryption possible on the Internet comparable to security levels used by financial institutions.

    Likewise, when we are interacting with the clearing house (RBI) and the banks and your billers/payees, we encrypt the data so that it is protected during transmission.

    Protect data during storage
    Your data resides in the BillDesk database and is protected by a physical firewall. This firewall is configured to receive and process requests only from authorized personnel. It can also detect any unauthorized activity around the BillDesk server. Further, some of the highly critical information such as your password, secret question, secret answer, etc is stored in the database in a hashed format, thereby preventing misuse of data even by any remote possibility. Regular back-ups are taken of the data so that appropriate recovery measures can be initiated of the latest information if there are any hardware problems.

    Prudent risk management practices
    In addition to hardware and software control measures, the internal processes within BillDesk are designed to identify flaws or breaches. These are in the form of different management and reporting controls that are embedded in the processes for customer registration, customer care, biller integration, etc.

    Please checkout the section on Security/Privacy features that we have implemented on BillDesk to prevent fraudulent usage of and access to your personal information.

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    Who can access my bill details and other personal information?

    You are the only person who can access your account, as your account is password protected. Only authorized employees of BillDesk access your account information on a need-to-know basis for executing your instructions. Further, some of the highly critical information such as your password, secret question, secret answer, etc is stored in the database in a hashed format, thereby preventing misuse of data even by any remote possibility.

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    Can BillDesk access my bank account independently?

    No, BillDesk can never access your bank account independently! Only you can authorize BillDesk to debit your bank account for the payments that you wish to make through BillDesk. Without your specific authorisation, BillDesk cannot process any payments from your account.

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    How will BillDesk use my personal information?

    BillDesk will use your personal information to deliver the BillDesk service or in response to a legal or court order. BillDesk will also use the data to obtain aggregate information to identify trends, usage and service patterns, etc. An example of such aggregate information could be "20% of BillDesk customers use the service during 10 to 12 in the night".

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    Will BillDesk put cookies in my computer?

    BillDesk does not establish any web "cookies" during your session. Hence no one will be able to access the service without entering the valid Login ID and Password. The session will automatically time out after 10 minutes of inactivity and you will be prompted to login again. However in the interests of safety we suggest that you end your browser session before leaving your computer.

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    What is the BillDesk privacy policy?

    Respecting customer privacy is of utmost importance to BillDesk. To assure you of our commitment to privacy in delivery of the BillDesk service to you, we have set up privacy policies relating to the following areas:

    • Confidentiality of your personal information;
    • Security of your personal information; and
    • Updating Your Personal Information.
    Please click here to read BillDesk's Privacy Policy, and contact us at if you have any questions about the BillDesk service or this privacy policy.

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    Is BillDesk a certified site?

    BillDesk is certified by Verisign Inc., one of the leading certifying authorities for web-site security, which reinforces our promise of security.

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