How and when is my bank
Your payment instruction will be sent for processing after the
"pay on date" specified by you. Your bank account will normally
get debited within 3 to 5 days from the "pay on date".
While your instruction is being processed, the status of this instruction
will appear as "Delivered" in your "Scheduled Bills" folder.
Once your account is debited and the payment made to your biller/payee,
the status of the payment instruction will appear as "Paid".
If your account does not have the requisite funds or the payment
instruction is returned undebited for any other reason, the status
of the payment instruction will appear as "Failed".
In the context of the above, we request you to maintain funds
in your bank account after your specified "pay on date".
How do I change or cancel
my payment instruction?
You can change your payment instruction in the "Scheduled Bills"
folder till your specified "pay on date". Simply click the "Edit"
button against the payment instruction to change the payment amount,
the payment date and the bank account you wish to make the payment
from. If you submit the changes, this modified instruction will
appear back in the "Scheduled Bills" folder.
Please note that after BillDesk sends your instruction for processing,
you will not be able to change the payment instruction any
more. The status of all instructions sent for processing by BillDesk
appear as "Delivered" in your "Scheduled Bills" folder.
Should you wish to stop the payment instruction, you can choose
the "Delete" option. By stopping a payment instruction, the original
bill will appear back in your "New Bills" folder.
Can I pay a bill late
BillDesk urges you to pay your bills on time. Our ability to accept
payments beyond the due date depends upon whether your biller allows
this or not. All bills that are pending action beyond their payment
due dates are easily identified by a red
marker beside them in your "New Bills" folder.
Please note that late payments have similar consequences (including
penalties, if any) whether paid through BillDesk or otherwise as
laid down by each biller/payee. In the highly unlikely event of
a payment error on our part that results in a late payment, BillDesk
will pay the late payment charges due to the biller, subject to
a maximum of Rs. 500/- per bill.
What are the consequences
of not paying a bill that is presented to me at BillDesk?
If you haven't acted upon a bill presented at BillDesk, we will
not be able to make a payment to the biller/payee on your behalf.
Accordingly, specific terms and conditions laid down by your biller/payee
for late or non-payment of bills could become applicable.
Should you decide to not pay the bill at all (either you have paid
the bill by cash or cheque, or you have discontinued the services
with the biller, etc), these bills will continue to remain in your
"New Bills" folder till you decide to archive them. When you archive
a bill that hasn't been paid, you get a warning. If you still decide
to go ahead, the bill is removed from the "New Bills" folder and
sent to the "Bill Archives" folder under My Bills.
How do I prove that I
had made a payment at BillDesk?
Whenever you schedule (make) a payment, BillDesk provides you with
a confirmation receipt along with a unique transaction ID.
You will receive a copy of this confirmation at your primary email